Shipping policy
Last Updated: August 17, 2026
Thank you for shopping with Kaloud! We’re dedicated to providing you with high-quality products and a seamless experience. Please take a moment to review our Shipping & Returns Policy below—it’s designed to help you understand what to expect when ordering from us and to ensure everything goes smoothly. By placing an order with Kaloud, you agree to the terms outlined here. If you have any questions, we’re always happy to help—just reach out!
AGE REQUIREMENT
You must be at least 21 years old (or the legal minimum age in your jurisdiction, whichever is higher) to purchase from Kaloud. Kaloud reserves the right to request age verification before completing or fulfilling any order, and to cancel any order where verification is required and cannot be completed.
SHIPPING POLICY
Order Processing & Shipping Times
We work hard to get your order to you as quickly as possible! Orders placed from our USA and European warehouses are typically processed within 1-2 business days (Monday–Friday, excluding holidays). Once your order ships, we’ll send you a confirmation email with tracking information so you can keep an eye on its journey. Please note that delivery times after your order leaves our warehouse depend on the carrier.
Shipping Methods & Estimated Delivery Times
We offer several shipping options to suit your needs:
- Standard Shipping (FREE on orders over $100): 3-5 business days
- Expedited Shipping (Variable Rate, Calculated at Checkout): 1-3 business days
- Overnight Shipping: 1 business day
These times are estimates and may vary due to factors beyond our control, like carrier delays, weather, or customs processing. We’ll do our best to keep you updated if anything changes, but Kaloud is not responsible for delays once your package is with the carrier. Please also note that any order received after 11:00 AM Pacific Time may ship the following business day, even if the order includes Expedited or Overnight Shipping.
Note for High-Value Orders: For orders over $200, we may require a signature upon delivery to ensure your package arrives safely. If no one is available to sign, the carrier may attempt redelivery or leave the package in a safe location per their policies. We’re not responsible for packages marked as delivered by the carrier, but we’ll provide proof of shipment to help with any issues.
Address Accuracy & Delivery Issues
We want to make sure your package reaches you without a hitch! Please double-check your shipping details at checkout to ensure they’re accurate. If a package is returned to us due to an incorrect address, we’ll need to charge additional shipping fees to resend it. Kaloud is not responsible for lost or undelivered packages due to address errors provided by the customer. The same applies to shipments refused at delivery or returned because required customs duties or taxes were not paid—return shipping and related fees may be deducted from any refund.
If your tracking shows “Delivered” but you haven’t received your package, we recommend checking with your local carrier, neighbors, or any safe drop-off spots (like a porch or mailbox). If you still can’t locate it, let us know at interact@kaloud.com, and we’ll provide proof of shipment and delivery confirmation to assist with your inquiry. Please note that we’re not responsible for packages marked as delivered by the carrier or for stolen/misplaced items after delivery.
Shipping Liability Disclaimer
By placing an order with Kaloud, Inc., the purchaser acknowledges and agrees that the risk of loss for all products transfers to the customer upon delivery of the goods to the designated shipping carrier. Pursuant to UCC § 2-509 and analogous state-law provisions, Kaloud, Inc. shall not be liable for any damage, loss, theft, misdelivery, or nondelivery of packages once the shipment has been tendered to the carrier and designated as “in transit” or “delivered,” except where applicable law provides otherwise.
Although Kaloud, Inc. will use commercially reasonable efforts to assist customers with shipment tracking and delivery inquiries, we expressly disclaim all responsibility for parcels that are lost, stolen, or damaged during transit—including, without limitation, those marked as delivered by the carrier but not physically received by the customer. This disclaimer encompasses incidents such as porch piracy, incorrect delivery by third-party carriers, or internal carrier mishandling. Kaloud, Inc.’s sole obligation in such circumstances is to furnish documented proof of shipment and carrier delivery confirmation upon request.
Recommendation to Purchase Route Package Protection
To further secure your purchase against transit risks, Kaloud, Inc. strongly recommends adding Route Package Protection at checkout. Route is an independent, third-party package protection service, backed by an insurance policy, that resolves eligible transit issues—including loss, theft, and damage—with a refund or reorder in accordance with Route’s Package Protection Policies. While this service is entirely optional, we emphasize its importance as an added safeguard.
If Route Package Protection is purchased and a claim arises, customers must file directly with Route via its app or claims portal, subject to Route’s eligibility rules and time limits (for example, stolen-package claims generally must be filed within 30 days of the marked-delivered date), so please review Route’s Package Protection Policies and file promptly. Kaloud, Inc. will cooperate and provide relevant documentation to support your claim.
Should you decline Route Package Protection, you remain responsible for monitoring shipment tracking and ensuring delivery to a secure location, and you assume responsibility for any loss, theft, or damage occurring once the shipment has been transferred to the carrier, except where applicable law provides otherwise. In such cases, Kaloud, Inc. may, at its sole discretion, assist with carrier documentation, troubleshooting, or replacement solutions as a gesture of goodwill; any such assistance is voluntary and does not create an obligation or precedent.
Goodwill and Exceptions
Kaloud reserves the right to make reasonable exceptions or provide goodwill assistance in individual circumstances. Any exception or goodwill resolution is provided at Kaloud’s sole discretion and does not modify these policies or create an obligation to provide similar treatment in the future.
Carrier Delivery Confirmations
Kaloud, Inc. relies exclusively on the official tracking data furnished by shipping carriers (e.g., UPS, USPS, DHL, FedEx) as conclusive evidence of delivery. If a shipment is marked “Delivered” but is not received, the customer must promptly contact the relevant carrier to investigate and initiate any required claims. Kaloud, Inc. will supply all supporting documentation—such as proof of shipment, tracking information, and fulfillment confirmation—but will not be responsible for replacing or refunding orders deemed delivered absent demonstrable merchant error.
Holiday Shopping Advisory
The holiday season can get busy! To help ensure your order arrives in time, we recommend placing holiday orders at least 10 business days before the Holiday. During peak times, even Expedited or Overnight shipping may take a bit longer than expected, so we can’t guarantee exact delivery dates. Order early to avoid the rush!
International Shipping
We’re thrilled to ship internationally to select countries! However, please keep in mind that customs fees, duties, and taxes are your responsibility and depend on your country’s regulations. International shipping times vary based on your location and customs processing, so we recommend keeping an eye on your tracking number. If your package is delayed in customs, reach out to us at interact@kaloud.com, and we’ll do our best to help. Kaloud is not responsible for delays caused by customs or additional fees imposed by your country.